Privacy Policy

Fredericks Golf Order/Shipping Details

Shipping Methods

Fredericks Golf ships packages using the following methods: USPS First Class, USPS Priority, FedEx SmartPost, FedEx Ground, FedEx 2nd Day and FedEx Overnight.  We are not able to ship under your own personal shipping account number. We do not ship to PO boxes.

Shipping Timeframe

Orders are typically shipped within 1-3 business days from when the order is placed. Orders are not processed or shipped on Saturday, Sunday or Holidays, except by prior arrangement.  Please allow 5-7 business days for U.S. domestic delivery.  If you do not receive your order within this time frame please email support@fredericksgolf.com or call 888-304-3539. We cannot make rush deliveries to PO Boxes. You can check the status of your order online 24 hours a day by going to usps.com or fedex.com (depending on which method was used to ship your order) and entering the tracking number provided via e-mail at the time your order is shipped.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Fredericks Golf or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

FedEx 2nd Day Mail guarantees that the product will be delivered within two business days anywhere within the domestic US after it has left our facility.  *Note – Orders placed after 2pm PST will not ship out until the next business day.

International Orders

International Orders are shipped via USPS International First Class.   Once they clear US Customs, orders can take anywhere from 2-8 weeks to arrive depending on your location, how quickly the shipment passes through your country’s customs department, and then how long your countries postal service takes to deliver the package.

International Customers are responsible for all import duties and taxes imposed by their country. International customers should check with their local government and postal service concerning such charges.

Sales Tax

State Sales tax will be charged on orders delivered to AZ, CA, FL, & NC.

Fredericks Golf Guarantees, Warranty and Returns

30-Day Money Back Guarantee

We want you to be fully satisfied with every training product that you purchase from Fredericks Golf. If you are not satisfied with any training product that you purchased directly from the FredericksGolf.com website or through our Fredericks Golf Customer Service Center, you may return the item within 30 days of receipt for a full refund of the purchase price, minus any shipping, handling or any other extra charges paid by the customer or incurred by Fredericks Golf in your intial order.*   Extra charges include custom fitting upcharges, expedited shipping.   The item must be returned in new, unused or good condition, if possible in its original packaging and including all parts and accessories to ensure a full refund. Please read our Return Rules and Restrictions before returning your item.

HOW MAKE A WARRANTY CLAIM: To make a warranty claim for any product purchased on the FredericksGolf.com website or through our Fredericks Golf Customer Service, please email us at support@fredericksgolf.com or call 888-304-3539.  Our operating hours are 9:00 a.m. – 5:00 p.m. Pacific Standard Time, Monday through Friday, excluding holidays.

**If you purchased your product from any vendor other than Fredericks Golf, your warranty claims must be made with the vendor by which you purchased your product.

Return Rules and Restrictions

• Money Back Guarantee returns must be made within 30 days of delivery.
• Warranty Returns must be made by making a warranty claim. (See Warranty)
• You must include your original packing slip, a print out of your confirmation email or Fredericks Golf Return Form along with your return. If you no longer have your packing slip or confirmation email, please email support@fredericksgolf.com or call 888-304-3539.
• Shipping and handling costs and other additional charges are non-refundable.
• We will not accept CODs or third party billing for returned merchandise.
• If product is damaged upon delivery or if your product is defective, please see our Warranty and call our Customer Service Department immediately at 888-304-3539.
• You can expect your refund in the same form of payment originally used for purchase within 7-15 days of Fredericks Golf receiving your returned product. Your return will be your paid amount minus any shipping, handling or extra charges as stated above under 30-Day Money Back Guarantee.
• Opened DVD sets are non-returnable and non-refundable unless defective and may be returned under our warranty.
• When returning product, we suggest that you obtain a tracking number for your return shipment for verification the product was shipped and was received by our returns department. We are not responsible for lost/undelivered packages nor will refunds be issued on lost packages.
• Fredericks Golf will not accept returns or issue refunds for items that were not directly purchased from FredericksGolf.com or the Fredericks Golf Sales Department.

Steps to Return a Product

If you are within the 30-day money back guarantee or have made a warranty claim and would like to return your Fredericks Golf product, please email support@fredericksgolf.com or call 888-304-3539 to notify us of your reason for your return and then follow the instructions given.

Please send all other written correspondence or shipments to:

Fredericks Golf
Buttercup Road,
Encinitas, CA 92024

Data Privacy Information